Seller Guidelines
Our standards for creating exceptional learning experiences and authentic handmade products on Gwanga.
For Course Creators & Mentors
Content Standards
- All content must be original or properly licensed
- Video quality: minimum 720p resolution
- Audio must be clear and professional
- Courses must be at least 30 minutes of content
- Include downloadable resources where applicable
- Update content annually to keep it current
Student Interaction
- Respond to student questions within 48 hours
- Maintain professional and respectful communication
- Honor refund requests per our policy
- Provide constructive feedback on assignments
For Handmade Sellers & Artisans
Product Standards
- All items must be handmade, hand-altered, or designed by you
- Clearly describe materials, dimensions, and production time
- Use accurate, well-lit photos showing true colors
- Disclose if items are made-to-order or ready-to-ship
- Ensure product safety and compliance with regulations
Shop Management
- Ship orders within stated processing time
- Provide tracking information when available
- Communicate proactively about delays
- Package items securely for safe delivery
- Handle returns and exchanges professionally
Prohibited Items
- Mass-produced or factory-made goods
- Copyrighted or trademarked items without license
- Hazardous materials or weapons
- Services that violate local laws
- Items that mislead buyers about origin or materials
All Sellers
Prohibited Practices
- Copyrighted material without permission
- Offensive, discriminatory, or harmful content
- Misleading or false information
- Promotional content for external products
- Spam or low-effort listings
- Manipulating reviews or ratings